Customer Service
Are you looking for advice or do you have a question? At Fitnessgear24, we're happy to assist you 6 days a week (Mon-Sat). You can find answers to frequently asked questions on our customer service pages. We've organized all the information as clearly as possible for you. If you can't find the answer you're looking for, or if you'd prefer direct contact with one of our specialists, we're also available by phone, email, and social media.
- Ordering at Fitnessgear24
- How can I search for a product?
- How do I know if my order was successful?
- Can I place an order by phone?
- Do I need an account to place an order?
- Can I change or cancel my order?
- How can I shop safely?
More about Ordering
- Which payment methods does Fitnessgear24 offer?
- How can I redeem a gift card / voucher?
- What is the refund period for returns?
- Prices on Fitnessgear24
- Business orders
More about Payments & Finance
- How fast do you deliver and what are the delivery times?
- What delivery options do you offer?
- How can I track my order?
- Is delivery always free?
- Can you deliver my fitness equipment to an upper floor or basement?
- I won't be home at the time of delivery, what happens to my delivery?
- Can I pick up my order?
- Who will deliver my order?
- How can I file a delivery complaint?
More about Delivery & Shipping Times
- How can I return a product?
- 30-day trial for products
- What does it cost to return a product?
- Where can I drop off my return?
- How do I know if my return has arrived?
- What are the return conditions?
- How should I pack my return?
- Can I always return all products?
- When will my return be processed?
- Exchanging a product
- I received the wrong product, what should I do?
- What is the return address?
More about Returns & Exchanges
- Opening hours
- Phone contact
- Contact by email
More about Service & Contact
- How long is the warranty on my fitness equipment?
- Do I also have a warranty if I buy a used / refurbished device?
- Getting fitness equipment repaired
- Where can I find my warranty certificate?
- How should I pack my product for a return?
- What is covered under the warranty period?
- How quickly is my warranty issue resolved?
- Will the technician come to my location or do I need to bring the device myself?
More about Warranty & Repairs
- How can I create an account?
- Your personal details
- Invoice overview (order history)
- Forgot your password?
More about Your Account
- Right of withdrawal for your order
- Right of withdrawal after receiving the order
- File a complaint
- Identity of the entrepreneur